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cancellation & refund policy

Payment Policy

All fee has to be paid upfront before availing any paid service at Neon Gaming Studio

Cancellation Policy

In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at 

contact@neongamingstudio.com

In case of opting out of on going tournament from NGS no refund would be give . For such instances, you may contact the admin of the tournament directly and the final decision for the acceptance towards such cancellation and refund will be as per the admin’s update on the same to NGS team. In exceptional circumstances, the NGS team will work with you to reach a mutually acceptable solution.

Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 24 hours before the tournament starts.

Our Customer Service team will contact you within 7 business days and in cases where the admin has not delivered the tournament, we will return your money within 15 business days from the day the request for Cancellation was received.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy

In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for enrolling in tournament is rejected or cancelled; You will be given an option of opting for another tournament OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify NGS of the same at the earliest.NGS will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, NGS will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which NGS will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the neongamingstudio.com team will work with you to reach a mutually acceptable solution. NGS intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with its gamers and customers. The maximum refund amount claimable from NGS cannot exceed the amount paid by the user at NGS for enrolling into the tournament.

No refund in any case whatsoever can be claimed from NGS for the amount paid to the admins directly

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

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